Proactive Vs Reactive IT Support - Which One You Should Go For

Your business’s network health is something that should always be a priority. If your IT personnel fail to pay attention to the state of your network, your risk of infection increases signficantly. Proactive managed IT services in New York offer you peace of mind because they proactively prevent technical issues from becoming emergencies. Let’s discuss how proactive managed IT services differ from a more traditional “reactive” approach to these services.

What is Reactive IT Support?

Reactive IT support is the traditional break-fix solution. You only receive support when something goes wrong, such as if your network is down and wifi is non-existent. With reactive support, downtime happens because no one touches your network until something breaks down.

Managed IT Services

When a business relies on an IT support service that is reactive, they are leaving themselves open to other problems in the future. If a network issue arises, a reactive managed IT provider will have to spend time searching for the source of the problem. They may not be familiar with all of the different components involved in delivering internet and power to your business’s location. This can cause delays and frustration for both customers and employees.

What is Proactive IT Support?

Small to mid-sized businesses prefer proactive managed IT services in New York because they allow companies to avoid downtime and the cost associated with it. A proactive managed IT service provider will use advanced tools to monitor your network and systems, preventing issues from becoming problems that could shut down your IT infrastructure. Instead of focusing on just solving problems after they occur, this type of support can solve most issues before they affect your business.

Proactive IT support in New York is a great way to keep your small business from experiencing downtime. Scheduled maintenance services are a strategic management tool for preventing network downtime. A single hour of downtime across your company can cost thousands of dollars in lost productivity and revenue, and it’s much less expensive to prevent an issue than to fix it.

The Bottom Line:

So, which one you should choose? A proactive or a reactive IT support plan? The first one obviously seems the most logical choice for your business needs. An IT company that offers proactive support services is less stressful than one which only responds to emergencies. When you choose a proactive IT support solution, you’ll have more time to focus on the success of your business.

Disclaimer: This content is created and provided by a third-party online content writer on behalf of CompCiti and is for promotional purposes only. CompCiti does not take any responsibility on the accuracy of this article

Location: New York, NY, USA

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